PRIVACY POLICY

Novo's Cleaning ("we," "us," or "our") operates novoscleans.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book our services. By using our site, you agree to the practices described here.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you request a quote or book a cleaning
• Service address and property details needed to perform cleaning services
• Payment information processed securely through our third-party payment provider (we do not store card numbers)
• Messages or inquiries you send us via email or our contact form

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages viewed, and referring URL through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform cleaning services at your property
• Send booking confirmations, reminders, and service updates via email or SMS
• Process payments and send invoices or receipts
• Respond to your questions and customer service requests
• Send occasional promotional offers — you can opt out at any time
• Improve our website and service quality
• Comply with legal obligations

Text Messaging (SMS)

By providing your phone number and requesting a booking, you consent to receive SMS messages from Novo's Cleaning related to your appointment (confirmations, reminders, follow-ups). Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at hello@novoscleans.com.

We do not share your phone number with third parties for their marketing purposes.

Sharing Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

• Service providers: We use trusted third-party services (such as scheduling software, payment processors, and analytics tools) that process data on our behalf under strict confidentiality obligations.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our customers or staff.
• Business transfer: If Novo's Cleaning is acquired or merges with another company, your information may be transferred as part of that transaction.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings. Disabling cookies may limit some functionality of the site.

We may use Google Analytics or similar tools to analyze site traffic. These services have their own privacy policies governing how they handle data.

Data Retention

We retain your personal information for as long as necessary to provide services, maintain our business records, and comply with legal obligations. If you would like us to delete your information, please contact us and we will do so to the extent permitted by law.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@novoscleans.com or call 317-489-0644.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Novo's Cleaning
Indianapolis, IN
hello@novoscleans.com
317-489-0644